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Terms and ConditionsPayment
Terms
All
orders or contracts must be paid in full prior to delivery and or installation.
Acceptance
No
order or contract shall be deemed accepted by us other than upon receipt of our
official acknowledgement.
Cancellations
Cancellation
before delivery will be at the sole discretion of Coverxpress.
Cancellation after delivery and installation is not accepted. In
the event of cancellation by a distance sale consumer all money paid less
delivery & collection costs will be returned or credited within 30 days of
the later of receipt of notice of cancellation and the return of any purchased
items. If the consumer does not return the goods then Coverxpress will be
entitled to deduct the cost of recovering the goods from the money
received. No
refund will be granted for any goods that have been used or damaged by the
customer. Regarding orders that are placed on-line or by e-mail, phone, fax or
post ("Distance Sale"), the consumer has 7 days from delivery to cancel the
order and the customer will be liable for any carriage charge sustained by
Coverxpress in connection with the return of goods, which must be returned
unused, in the original packaging. Proof of charges sustained by Coverxpress
will be supplied on request. Claims
in respect of alleged faulty goods shall not be a ground for withholding payment
of accounts and shall not give the customer any right to set off against payment
due to the Company. If part of a consignment is not received, this shall not be
grounds for withholding payment for the remainder of the invoice on which these
goods appear.
Returns Installation
If
you require installation of the product(s), the time between order and
installation may be longer than for delivery only, though we always try our
hardest to install as soon as possible. We will always try to arrive on time,
but will not be held responsible for late arrival due to unforeseen
circumstances. It
is imperative that the space for the product(s) has been cleared and that access
is unrestricted. Therefore we would ask that you provide Coverxpress with as
much information as possible concerning the placement of the product into
your home or business, e.g. will it be going through single or double front door, lower /
ground / first floor?.You,(domestic customers only) may be asked to assist the installer to get the
product(s) to their location; if no help is available then a two man
installation may be required at extra cost. Adequate parking / vehicle access must be provided
by the customer. Any charges incurred by the installer for parking will be
chargeable. If the installation time is
extended by there being inadequate parking /access then the extra time will also
be chargeable at £40.00 per hour. It
is the customer’s responsibility to check that the installation has been carried
out to their satisfaction. If the customer is not present when the installation
is completed the installation will be deemed as completed to the customers
satisfaction. Any subsequent visits that may be required will be chargeable at
the same rate as the first visit. Coverxpress is within its rights to refuse
any installation if the installer deems the installation location to be
hazardous or the request unreasonable. If
the product does not fit into the area where the installation is requested and a
representative of Coverxpress did not measure the area, then Coverxpress
cannot be held responsible, therefore the customer will incur the cost of the
visit. Agreed installation times must be adhered too. Please provide any further details or
information that you think might be useful in making delivery and/or
installation easier. Should
you have any queries or comments concerning either the forthcoming delivery of
your equipment, or other items from Coverxpress, please do not hesitate to
contact Coverxpress on +44
(0)121 355 4390
Delivery
Terms
Please
note: Due to Health and Safety regulations upstairs deliveries are at the
carrier’s discretion and are not guaranteed. This includes, but not limited to,
steps that are immediately outside the premises, which are required to climb in
order to gain access to the property.
Delivery
All
orders are processed and shipped in the order that they are received. Normal
delivery time is 7 to 10 working days. Delivery times may increase around
holidays and peak shipping seasons. The freight delivery service you receive may
vary among carrier companies. Since most carriers deliver to the curb side
immediately adjacent to their vehicle and regard inside delivery as an extra
service cost, it may be necessary for you to assist or move merchandise into
your business/home, this is especially relevant if your premises covers several
floors as carriers will only deliver to the ground floor entrance to the
building. If you have alternative delivery requirements, please contact Coverxpress and we can make alternative arrangements. Ideally include two telephone
numbers so that the carrier can contact you should they need too. All deliveries
are made Monday to Friday between 8am and 6pm. Saturday deliveries are
available; please contact Coverxpress for a low cost quotation.
Unfortunately our carriers are unable to give specific times for the delivery
service, if you would like a specific time or weekend we would be happy to
provide a quotation, please call Coverxpress on +44 (0)121 355 4390
Coverxpress will not be held responsible for any delays/damages due to third party
carriers, nor can we entertain any claims for compensation where the carrier
fails to deliver at an agreed time. Any claims for damages to property caused by
any third party carrier must be taken up direct with the carrier.
Standard Delivery
Time
for delivery is given as accurately as possible, but is not guaranteed, and is
subjected to extension to cover delay caused by strikes, lock-outs, works,
breakdowns, delay in transport, shortage of raw materials, Government
regulations or requirements, or any cause whatsoever (whether or not similar to
those above-mentioned) beyond our control. Most
"in-stock" products, delivered by our standard delivery service arrive within
ten working days, but please allow up to twenty-one working days. For out of
stock and imported items an estimate of the delivery date will be provided.
Where a customer requests delivery on a specific date Coverxpress will not
be held liable for any claim for compensation whatsoever, arising from failure
to deliver on this date.
Timed Delivery (supply only)
We
cannot give a specific time of delivery within our standard delivery service by
carrier. However deliveries before 9am, 10am, 12am and Saturday morning can be
arranged at an additional cost or premium. Please ask your sales contact at the
time of ordering for pricing of specific time deliveries.
Restricted Access
Although
our carriers are equipped with detailed road maps of every area of the UK
mainland, is there any further information that would make your home/business
easier to locate? Due to the overall size of some delivery vehicles, we must be informed of any restrictions
regarding access for the delivery vehicle. This includes, though not limited to,
steps (including those required to climb to gain access to the property
entrance), trees, shrubs, steeply inclined driveways, narrow lanes, tight bends
or any other restrictions that may make it difficult for the delivering vehicle
to gain access to the point of delivery. We will not accept any claims for
compensation arising from non/failed/refused delivery of any item where we were not made aware of any points regarding access
restrictions. In the event that the item is refused /cancelled due to these
restrictions, the customer is liable for all carriage charges and a 15% admin
fee will be applied. We would therefore recommend that you ensure the product
will fit and can be transported to its point of installation
easily. If you need to confirm the total ‘boxed’ dimensions of a product please
call us prior to placing your order.
Description
Colours,
packaging and product specification may vary according to manufacturing changes,
tolerances and stock availability. All descriptions and particulars furnished on our website, literature and other documents issued by us are as accurate as
possible, but being given for general information are not to be treated as
binding unless specifically confirmed in writing. We
will, however, accept no liability if those are not obtained unless
we specifically guarantee them in
writing.
Storage
We
reserve the right to charge storage where the customer delays installation after
the date of installation requested by the customer.
Prices Information
Whilst
Coverxpress attempts to ensure that the information available on this
website is accurate at all times, we cannot guarantee that it is fault free.
Coverxpress does not accept liability for any errors and omissions and
reserves the right to change information and details of the products available
on this site and the conditions relating there to.
Liability Law and Jurisdiction
Where
the Buyer is a business, this contract is to be interpreted according to UK law
and the parties agree that the UK courts shall have exclusive jurisdiction for
the settlement of any dispute arising out of this agreement. Where the Buyer is
a consumer this contract is to be interpreted according to the law in which the
Buyer is habitually resident and the Buyer retains the right to choose whether
to file suit against Coverxpress in the UK, or in the Buyer’s home court.
Without prejudice to the above, Coverxpress shall also have the right to file suit
against the Buyer either in the UK court or wherever the Buyer is domiciled or
has a registered and/or branch office. In any event, the parties irrevocably
agree that proceedings issued out of the said courts may, without prejudice to
the rules of service of any court or jurisdiction, be served by delivering such
proceedings in an envelope addressed to the party to be served at the address
for such party
set out in this contract or otherwise notified by that party to the
other.
General Any
contract concluded with Coverxpress shall be governed exclusively by English
law and the parties agree to submit to the exclusive jurisdiction of the English
courts. In
the event of any conflict of inconsistency between these Terms and Conditions of
Trading, and the terms of your order, these Terms prevail, unless agreed by us
in writing. No alterations to your order will be recognised by us unless
requested by you in writing and confirmed by us in the same way.
Product Availability
Coverxpress cannot guarantee that all items are in stock at the time of ordering.
However if there is a delay beyond our standard delivery time a Coverxpress
representative will contact you to advise you and/ or make alternative
arrangements. |
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