Privacy Policy

Our Privacy Policy describes the ways we capture your personal information and governs how we will deal with it. We aim to ensure that any personal information we obtain and use about you will always be held, used and transmitted in compliance with all applicable data protection rules. If you have questions or concerns about our Privacy Policy, please contact us. Where this Privacy Policy contains hyperlinks to other pages on our website, we recommend you click on such links as they may contain additional important details about our Privacy Policy.   

The website may contain links to third parties' websites. Coverxpress assumes no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.    

This Privacy Policy applies from 1^st March 2013 for all use of the website after this date. Coverxpress may occasionally amend this Privacy Policy to reflect regulatory requirements and changes in our information collection and disclosure practices. All amended terms shall automatically be effective seven days after they are initially published on the website. You should therefore return here regularly to view our most up to date Privacy Policy. We also advise you to print a copy for your records.   

By using this website and/or registering with you consent to the transfer of your personal information for these purposes. However Coverxpress will ensure that your information is transferred in accordance with this Privacy Policy and as permitted by the Data Protection Act 1988.   

Opting in and Out  

When you give your personal information to Coverxpress, you may opt out at any time even if you have previously given your consent. In order to opt-out simply contact us.   

Access to your Personal Information    

You have the right of access to any personal information processed by us. Coverxpress is committed to providing you with reasonable and practical access to your information to give you the opportunity to identify any inaccuracies. Where possible, if Coverxpress is informed of the inaccuracy of any personal information, we will make appropriate corrections. You can request the updating or amending of any information you have provided to Coverxpress by contacting us.   

Dispute Resolution    

In case of any concerns, please email info@coverxpress.co.uk or call us on +44(0)121 355 4390 between 9am and 5pm local time.   

Information we collect about you    

The information we collect from you depends on what activities you are carrying out on our website. We may collect:   

·         Contact information, such as name, address and telephone number  

·         Online contact information, such as your email address  

·         Purchase information, such as bank details  

COVERXPRESS DO NOT STORE ANY OF YOUR BANK DETAILS ON ANY COMPUTERS AFTER YOUR TRANSACTION HAS BEEN MADE, NEITHER DO WE STORE ANY PAPER WORK WITH YOUR PAYMENT DETAILS. WE DO STORE THE DATE, PAYEE AND AMOUNT PAID IN A TRANSACTION AND ANY OTHER INFORMATION WITH REGARDS TO THE TRANSACTION.

How we collect your Personal Information        

When typing your personal details in: If you wish to place an order we will ask you to key in standard contact information as you proceed through the stages of making a purchase, in order to process and deliver your order. Similarly, if you wish to receive email alerts, we will request you to provide your email address.   

If you are only browsing our website, we will not ask you to key in any personal information, but certain information - including computer and connection information, browser type and version, IP address, operating system and platform details, the time of accessing the website - is automatically collected about you. The same information will be collected every time you access our website for purposes of completion and support of the activity you are carrying out, anonymous user analysis and research and development.   

Disabling cookies: You can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. If you do not want to accept third party cookies, this will not affect the functionality of our website, but it may impair your use of or prevent access to some areas, including taking advantage of special offers and vouchers. If you do leave cookies turned on, please take care to sign off when you are finished using a shared computer.   

From third parties: Coverxpress may obtain information about you directly from third parties, such as new delivery address details from our carriers. We will use this information to update our delivery records and account information. We may also obtain details of your credit history from credit reference agencies, which we use to prevent and detect fraud.   

How we identify you    

As we explained above, every time your web browser accesses our website, we automatically receive and store certain information about you, by placing a cookie on your computer. Two types of cookies are used on our website.   

1.     Session cookies (which remain in the cookie file of your browser only so long as you are accessing the website) are used to allow you to carry information from one page of our website to another without having to re-enter information; to allow you to maintain a shopping basket during each visit that you make to the site; within registration or login mode, to allow you to access stored information.    

2.     Persistent cookies (which remain in the cookie file of your browser for a longer period and store some basic information) help us to identify if you have visited our website previously using the same computer, and if so enables our website to remember the personal information you provided, keeps track of the number of visits that you make to our website, where you browse and what you have purchased, and offers you tailored content, even though you may not have logged on.    

3.     Emails: Similarly, if you have ever provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences, whether you are logged on or not. We will know whether you receive email alerts and will be able to associate this with any other contact information you may have given us.

What we use your information for    

The principal purposes for which we collect and store your personal information are to process your orders and deliver products, bill you, respond to your enquiries, get in touch with you about other products and promotional offers, recommend products which we think might be of interest to you, and generally maintain the account you hold with us, together with improving our website.   

Apart from using your personal information to process any orders you may place, if you provide Coverxpress with an email address, it will automatically be entered into our regular email update service. From time to time, we may also contact you by post with information on special offers or events regarding our products or services.   

Use of your information by third parties    

Coverxpress will not sell your personal information to third parties.   

By making a purchase, you consent to Coverxpress sharing your personal information with third parties as is necessary to process your order, for example, to banks, credit card companies and carriers. You also consent to us exchanging information with other companies in the interests of fraud detection and prevention and credit risk reduction or abuses of our website. Coverxpress may also pass your personal information to our couriers or other agents if they need to contact you to process or arrange delivery of your order.   

Coverxpress may disclose your personal information if necessary to comply with regulations or law or to assist with law enforcement, to enforce the terms under which you trade with Coverxpress, or to protect our property and other rights.   

In the unlikely event that Coverxpress is sold, or some of its assets transferred to a third party, your personal information, as a valuable asset of the company, may also be transferred. However, use of your personal information will remain subject to this Privacy Policy. Similarly, your personal information may be passed on to a successor in interest in the event of a liquidation or administration of Coverxpress. You hereby consent to such transfers occurring.   

Security    

What security checks do we carry out?   

As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed. From time to time it may be necessary for us to ask you to provide a copy of a recent statement header for the card being used on your order. Please note that we are only interested in confirming information already provided on your order, i.e. the billing name and address and card issuer details, and do not need to see actual transactions, which can be covered up. In case you have any concerns regarding security, we can assure you that all information is shredded as soon as we have confirmed the details required. We hope you appreciate that these measures are a necessary precaution, undertaken in the interests of fraud prevention.   

Personal Firewalls   

Coverxpress has noticed an increase in the use of personal firewall software (e.g. Zone Alarm, PTF). Under certain circumstances these firewalls may deny access to our (and other websites') secure servers. To enable access to secure servers, check that the firewall is configured to allow the web browser to connect over port 443 (SSL). We are also aware of instances whereby stopping and restarting the firewall may resolve connectivity problems.   

Security on the website   

Coverxpress adopts industry standard practices to protect the confidentiality of your personal information on the website including firewalls and Secure Socket Layer (SSL) encryption software.