Cookie Policy

Please read this Cookie Policy carefully as the terms may have changed since your last visit to this website. By using this website and/or registering with Coverxpress at www.coverxpress.co.uk you are accepting and consenting to the practices described in this Cookie Policy. Your privacy and security is important to us. This statement sets out Coverxpress’s cookie statement in respect of the information that you provide to us when using this website.

How we collect your Personal Information

When typing your personal details in: If you wish to place an order we will ask you to key in standard contact and financial information as you proceed through the stages of making a purchase, in order to process and deliver your order. Similarly, if you wish to receive email alerts, we will request you to provide your email address.
By the automatic collection of information about you as you use the website: Like most websites, our website uses 'cookies' to enhance your shopping experience. A cookie is an element of data that our website automatically transfers to a directory on the hard drive of your PC or Mac when your browser accesses our website. Cookies only identify a PC or Mac, not the individual using a PC or Mac.

If you are only browsing our website and have not logged in, we will not ask you to key in any personal information, but certain information - including computer and connection information, browser type and version, IP address, operating system and platform details, the time of accessing the website - is automatically collected about you. The same information will be collected every time you access our website for purposes of completion and support of the activity you are carrying out, anonymous user analysis and research and development.

When you browse the website while logged in, we automatically collect information concerning what pages you have visited and when, the contents of your basket and similar information on your browsing of our website.

Disabling cookies: You can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. If you do not want to accept third party cookies, this will not affect the functionality of our website, but it may impair your use of or prevent access to some areas, including taking advantage of special offers and vouchers. If you do leave cookies turned on, please take care to sign off when you are finished using a shared computer.

From third parties: Coverxpress may obtain information about you directly from third parties, such as new delivery address details from our carriers. We will use this information to update our delivery records and account information. We may also obtain details of your credit history from credit reference agencies, which we use to prevent and detect fraud.

How we identify you

As we explained above, every time your web browser accesses our website, we automatically receive and store certain information about you, by placing a cookie on your computer. Two types of cookies are used on our website.

1.     Session cookies (which remain in the cookie file of your browser only so long as you are accessing the website) are used to allow you to carry information from one page of our website to another without having to re-enter information; to allow you to maintain a shopping basket during each visit that you make to the site; within registration or login mode, to allow you to access stored information.

2.     Persistent cookies (which remain in the cookie file of your browser for a longer period and store some basic information) help us to identify if you have visited our website previously using the same computer, and if so enables our website to remember the personal information you provided, keeps track of the number of visits that you make to our website, where you browse and what you have purchased, and offers you tailored content, even though you may not have logged on.

3.     Emails: Similarly, if you have ever provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences, whether you are logged on or not. We will know whether you receive email alerts and will be able to associate this with any other contact information you may have given us.

 

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